Field Service Engineer

Closing Date
Job Ref FSE-0524
Term
Other Info

Reporting to: Operations Director/Engineering Director                           

About FAST

FAST is an advanced manufacturing company, specialising in bespoke machine build, automation, robotics, and software solutions for companies globally.

With 25 years’ experience in industrial automation, FAST provides best in class automation solutions with a proven track record in the application of automation across all sectors and industries.  We develop bespoke technical solutions for a global client base, focusing on state-of-the-art automation technologies that can be deployed into manufacturing facilities with immediate effect.

We partner with industry leaders across the world and can provide a comprehensive portfolio comprising individual robots and robotic cells for automated production steps, all the way to large-scale customised systems.

We help our customers automate so they can focus on their core business.

 

What does this role contribute to the Company?

The successfully appointed candidate will play a critical role in ensuring the smooth operation and maintenance of our company’s products and equipment at client sites.  You will be responsible for diagnosing and resolving technical issues, performing installations and repairs, and providing exceptional customer service to our clients.  This role requires a combination of technical experience, problem-solving skills, and strong interpersonal abilities.

 

What we will ask of you: 

  • Have a customer focus on delivering a high-quality support and aftersales service.
  • Flexibility to Travel to client locations, sometimes at short notice periods to install, maintain, and repair company products and equipment according to service agreements and schedules.
  • Utilise your technical expertise to diagnose and resolve complex issues with machinery, hardware, and software systems.
  • Conduct routine inspections and preventative maintenance activities to ensure optimal performance and prevent future problems.
  • Maintain accurate records of service activities, including service reports, Preventative Maintenance list, Corrective Maintenance Reports, installation records, and inventory management.
  • Utilise the desk support portal to track, monitor, and efficiently react to customer support tickets.
  • Interact directly with clients to provide technical support, monthly reports, answer questions, and offer guidance on product usage and maintenance.
  • Provide training to clients and end-users on the operations, maintenance and troubleshooting of company products and equipment.
  • Work closely with other departments, including engineering, sales, and customer support to address customer needs and improve product reliability.
  • Stay updated on industry trends, product development and emerging technologies to continuously improve service delivery and customer satisfaction.
  • Commitment to following safety protocols and procedures to ensure personal safety and the safety of others in the work environment.
  • Support Customer business needs outside of the typical 9 to 5 working hours.
  • Be willing and available for weekend callout on a rota style basis.

 

What we are looking for:

Essential:

  • Have a recognised 3rd level qualification in an engineering discipline.
  • Full UK Drivers License.
  • Proficiency in troubleshooting electromechanical systems, PLCs, and other automation equipment.
  • Experience of fault diagnosis on mechanical / pneumatic systems and repair.
  • Demonstrated ability to analyse complex technical issues, identify root cause and implement effective solutions in a timely manner.
  • Have experience in basic data analytics to drive a continuous improvement culture.
  • Be self-motivated with a positive mindset and demonstrate a strong mechanical or electrical aptitude.
  • Strong customer service skills, excellent communication, and interpersonal skills.
  • Willingness to travel frequently and work in diverse environments.
  • Ability to work independently and collaboratively as part of a cross functional team.
  • High level of accuracy and precision in performing technical tasks, documenting service activities and maintain records.
  • Strong time management and organisational skills to prioritise tasks, manage workload efficiently and meet deadlines.

 

What will we do for you?

In return we offer you the opportunity to work in a progressive innovative organisation, with ongoing rapid business growth, with opportunities for development. Our client base includes some of the world’s most successful technology-based companies and world leaders in manufacturing.  You will have autonomy to manage your own workload, with a friendly and supportive team to work with.

 

Apply below

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